troubleshooting Archives - Astrea

Top 6 Causes and Solutions for Slow Internet Speeds

Ryan Johnson — Mon, 26 Jul 2021 17:09:38 +0000

If you’re experiencing slow internet speeds, these 6 causes and solutions may help improve your speeds and get them to where they should be. There are many potential reasons for slow internet speeds, and this guide will help uncover and narrow down the cause. In addition, we recommend running a speed test by using speedtest.net. Simply follow the steps to ensure you’re getting the speeds you purchased. 6 Causes and Solutions 1) Updates Your modem, router or device may need an update. First, check if your device has the most recent updates. This may be done differently depending on what …
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Tongue Twister: Two Tools to Tackle Troubleshooting

Ryan Johnson — Wed, 24 Feb 2021 23:41:35 +0000

Have you ever had a problem with your service and thought to yourself, “Man, I wish there was an easier way to resolve this”? So have we! That’s why we’ve rolled out two tools to help you troubleshoot faster and easier. Astrea Diagnose At Astrea, we developed an app that allows you, the user, to troubleshoot any issue you may be experiencing all through an easy-to-use app that’s available to all Astrea customers for free! The app allows you to receive real time intel on device speeds, connection health and problem management. The free application provides the following features: Connection …
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Troubleshooting Internet Issues When Winter Weather Hits

Ryan Johnson — Mon, 04 Jan 2021 23:50:15 +0000

Winter has arrived and there are a few things to keep in mind with the snow that comes along with it, as well as the impact that snow can have on your internet. Satellite internet service is the most likely internet culprit to have connection issues during bad weather since data has to travel through air rather than cables to bring internet to your home. Plus, the dishes themselves are outside in the elements which may weaken the signal if you do not gently remove the snow from your satellite dish with a soft bristle brush. If the snow cannot …
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