Have you ever had a problem with your service and thought to yourself, “Man, I wish there was an easier way to resolve this”? So have we! That’s why we’ve rolled out two tools to help you troubleshoot faster and easier.
At Astrea, we developed an app that allows you, the user, to troubleshoot any issue you may be experiencing all through an easy-to-use app that’s available to all Astrea customers for free! The app allows you to receive real time intel on device speeds, connection health and problem management.
The free application provides the following features:
- Connection Health Testing. Run a network scan to instantly receive internet download and upload speeds. In addition, get personalized recommendations to improvement network connections.
- Router Testing. Run a router check to allow Astrea Customer Advocates to view settings on your router and make suggested changes to improve the connection experience.
- Share photos & videos. Improve communication with the Astrea Customer Advocates by sharing photos and videos through the application to aid in diagnosing connection issues.
Available for Android and Apple devices, download Astrea Diagnose on either the Google Play Store or the App Store on Apple devices. Astrea customers wishing to use this support application, need to simply search for Astrea Diagnose in either their Android or Apple store.
For additional information on Astrea Diagnose, visit here.
Astrea Juice is our new whole-home adaptive Wi-Fi solution! Astrea Juice works in place of your router, along with your modem and the Plume app to give you the ability to check usage and upload and download speeds, set parental controls, keep your household safe utilizing A.I security and motion detection, and troubleshoot with our team without having to send a technician to your home! That’s right! With Astrea Juice we can connect right to your Juice device to tell you exactly what’s going wrong with your service without having to send out a technician to troubleshoot the issue for you! It’s that simple!
To learn more about Astrea Juice click here.
We hope that with the use of Astrea Diagnose and Astrea Juice, any troubleshooting issues you may experience become a walk in the park!