Installing, assessing and maximizing your high-speed connection.

Whether you live in town, at the edge of town or outside of town, Astrea has established the necessary Internet infrastructure to maintain strong, steady connections.

That being said, there are a few realities (extra/new devices, frequency confusion, static in the system) that can affect your online experience.

We’ve supplied the necessary resources for usage, speed and setup needs.

Internet Resources

Astrea Juice Installation Guide

Now that you’ve got your modem installed, it’s time to turn on and connect your Astrea Juice account and pods. This installation guide walks you through step by step how to create your account and get your pod or pods connected.

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Ultimate Internet Guide

We created three comprehensive guides that give you all the tools to understand your connection. Learn everything from connection types, understanding your bandwidth, and how to troubleshoot like a pro.

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Internet Speed Tests

Learn how to test Internet connection speeds to ensure you’re getting the connection you purchased and assist with troubleshooting.

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2.4G vs. 5G

You’ll notice two frequency bands when connecting to WiFi – each provides a special function depending on how you use the Internet. Learn the difference between the two to maximize your experience.

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5 Solutions for Slow Speeds

Did you know a simple reboot (aka powercycle) can solve most Internet connection speed issues? Before you reach out for assistance, consider these 5 common solutions for slow speeds.

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Home Router Installation

You don’t need to be an IT pro to install a home router.

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Refer to these guides for details on the functions and layout of your modem.

Docsis 3.0 Cable Modem
Surfboard Wireless Modem
Emta Arris Docsis

1. What are the e-mail settings?

Webmail link: webmail.powerxmail.com
Account Name / Email Address: your email address (username@astreaconnect.us)
Password: your Astrea password

Customers with us prior to August 5, 2019 will continue to use username@plbb.us.

Incoming Mail Server – requires SSL:

  • mail.powerxmail.com
  • Use SSL: Yes
  • Port: 995 for POP3 or 993 for IMAP
  • Username: user@astreaconnect.us (Customers with us prior to August 5, 2019 will continue to use user@plbb.us)

Outgoing Mail (SMTP) Server – requires TLS or SSL:

  • smtp.powerxmail.com
  • Use Authentication: Yes
  • Port for SSL: 465
  • Username: user@astreaconnect.us (Customers with us prior to August 5, 2019 will continue to use user@plbb.us)
  • User/Pass Authentication Required

Contacts and Calendars Client Settings: CalDAV Server

  • mail.powerxmail.com
  • Username: user@astreaconnect.us (Customers with us prior to August 5, 2019 will continue to use user@plbb.us)

Contacts and Calendars Client Settings: CarDAV Server

  • mail.powerxmail.com
  • Username: user@astreaconnect.us (Customers with us prior to August 5, 2019 will continue to use user@plbb.us)

2. Is this a DSL connection?

No, this is not a DSL connection. DSL is primarily ran through phone wiring which can limit the speed and functionality of the service. Our internet is ran through fiber optics and coaxial cables which allow us to provide very fast and responsive internet.

3. Is there a data cap on the internet service?

No, there is no data cap on the service. This just refers to how fast the service is.

4. Does the internet get throttled if I use too much data?

No, we don’t throttle the internet at all. You can use it as much as you want.

5. What does Mbps mean?

Mbps stands for “Megabits per second". It is the measure of how fast our internet is.

6. What does bandwidth mean?

Bandwidth has a few meanings but in this case it refers to the amount of data that can be processed or the frequency that a wireless router is running.

7. How do I switch Internet providers?

We know switching Internet providers can be intimidating. But it doesn’t have to be. Check out our guide on what to look for in a new provider and the steps to make a smooth switch, here.

Get the Guide

Troubleshoot a Lost Connection

Take these immediate steps to reconnect quickly and easily.

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Troubleshoot a Slow Connection

Several factors can slow your Internet connection. Learn how to isolate the issue to reclaim your speed.

Troubleshooting Slow Internet Connection

How to Power Cycle Your Fixed Wireless Connection

Take these immediate steps to reconnect quickly and easily.

Power Cycle Your Fixed Wireless Connection