Like texting Dad: Get to-the-point updates.

Astrea Alerts provide direct, on-demand text messages about Internet billing, service requests, installations, etc.

Text “ASTREA" to 90622 to get started. Our automated messages will help you through the rest of the process. If you get stuck or have any questions along the way, feel free to call us for assistance: 800-236-8434.

Keyword Prompts:

BAL Receive current balance due and payment options.

PAY Confirm your last payment amount and date posted.

DUEDATE Receive your current balance due and payment date.

APPT View, confirm, or request a new appointment.

OUTAGE View if there is an outage in your area.

HELP Reminder of KEYWORDS to access account information

STOP End future alerts

Frequently Asked Questions

1. How often will I receive messages?

We will send customers 3 to 5 messages per month to let them know (1) your bill is available to view; (2) your balance due amount; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due).

Additional communications may result if you are signed up for additional alerts (ex. outages, appointments, etc.)

2. Does capitalization matter when I am texting the company?

No. Astrea Alerts accept upper and lowercase letters.

3. How do I opt-out or stop receiving the Astrea Alerts?

Simply text STOP to 90622 and follow the prompts. You can opt out at any time.