At Astrea, the health and well-being of our customers, employees, and communities is a top priority. As a result, we are joining with the national effort to do our part to decrease the spread of COVID-19 in the communities we serve. We have implemented the following measures and will continue to monitor and adjust as necessary.
NETWORK STABILITY
The Astrea network that provides you with your internet, TV and/or phone connection remains strong. We are closely monitoring the network performance as members of our communities exercise their work from home option or simply have increased the time they are spending in their home to prevent the spread of COVID-19. As we a result, we are continuously monitoring bandwidth usage with tools that reveal network trends, along with performance and capacity reports to help us manage our network and keep your connection strong.
We at Astrea take great pride in the extensive network we have built to bring high speed internet access to our rural communities. With this investment, we are prepared to offer you the bandwidth you need today and in the future. If you find yourself in need of additional speed, we are waiving any upgrade fees for the next 60 days for our current customers who need a higher tiered speed package. Call 800-236-8434 for additional details.
INSTALLATION & SERVICE ORDER PROCEDURES
For upcoming installation and/or service order work, Astrea field technicians have been provided comprehensive cleaning and sanitization protocols that they are following before and after leaving a home or business. In addition, to protect our field employees, we are conducting verbal screening procedures with customers prior to scheduling work to verify exposure risk. We appreciate your cooperation in this effort if you do need installation or service assistance.
STORE FRONT LOCATIONS
At this time, all Astrea store front locations, including the corporate office in Iron Mountain, MI, are currently closed to the public. We will continue to monitor the closing and reopening of each of our locations on a case by case basis. If you need assistance during this time, our Customer Advocate team is available to assist you. You can reach our team by visiting www.astreaconnect.com and using or chat feature or by emailing ask@astreaconnect.com. We are also available by phone at 800-236-8434. As a reminder, bill payments can be made online, via phone or by mail. Visit www.astreaconnect.com to learn more.
We appreciate your business and are a committed to assisting you through any disruptions that may arise relating to COVID-19. We will always put our customers and employees first, and that commitment has never been more important. It is a privilege to serve you and your community.