To our valued customers:
We have recently been made aware of a scam call making its way through our service areas claiming to be from Astrea. The caller is asking customers if they would like to have their services upgraded. The caller then asks for a check to be sent by mail for the upgrade.
Please know that while we are constantly working to give you the best possible products and services, we will never call our customers requesting a check be mailed to us for upgrades. You, the customer are a top priority and we will work to keep you informed and safe from attacks such as this one.
If you are ever unsure if a call from us is real, always reach out to us at 800-236-8434 and we will verify whether or not you should proceed.
If you have or do happen to receive a call of this nature, we would kindly ask that you inform us of this by emailing firstname.lastname@example.org. Please include the following information:
- Time the call was received
- Name of the person calling
- Phone number that they are calling from
- Details of the request
As always, thank you for being an Astrea customer and we look forward to continuing to provide you with safe, quality services.